Purpose:

This course is designed to give you everything you need to know to set up a teleconference call and have a successful, distraction free telephone conference. You will learn what it takes to communicate your ideas clearly and confidently , as well as listen skilfully to other are saying over the phone.

You will discover:

10 tips for top teleconferencing
Teleconferencing voice techniques
The 5 types of calls
Conference call checklist
How to prepare for a call
What to do after the call
Getting your message across
New listening skills

After this training session you should expect to feel a lot more confident in your ability to communicate effectively in meetings held over the phone.

What you will learn:

Phone Speak - breathing, diction, vocal variety and projection- making what you say more powerful, persuasive, clear and interesting - so that others will understand you.
Listening Skills -how to listen to voices and read the hidden messages in vocal tones and expressions. And how to understand foreign accents.
Phone Etiquette - how to get a grip on your emotions and attitude so that you can work well with other people over the phone.

Course

Code

Duration

Location

Cost (inc gst)

Type

Teleconferencing

WTC

1 x 3 hr workshop

Australiawide

$3495

per Group

Teleconferencing (WTC)

Schedule and course details

Ready to strengthen your communication?